Omron leverage on technological reliability and after‐sales service to build customer’s loyalty It’s time to reap the rewards of PV investment: On Energy Project, a company working in Northern Italy, is the right testimonial for that. It built more than 400 solar plants, manages a portfolio of about 600 plants with O&M activities, and is now supporting Omron’s after sales service for customers who lost their technical reference. In Italy, as in many other countries, Photovoltaic incentive schemes from local government aimed to develop the market, and, approaching Grid Parity, to create the conditions for spontaneous requests for solar plants. Ten years after the first incentive scheme, the so called “Conto Energia” (Italian “feed in incentive program” set up in 2005) Solar market is mature and industrial companies ask for solar plants on the roofs of their companies: in this new market situation Omron bets on customers’ loyalty to catch the new opportunities and set up an efficient after sales service.
